Kelli Durkin, Senior Vice President of Customer Care – Ms. Durkin, who previously served as Chewy’s Vice President of Customer Service, has a start date of March 1, 2021. She helped establish the world-class customer service operation that positioned Chewy to achieve a Net Promoter Score of 86 in 2018. In her new role, Ms. Durkin will oversee all customer service and engagement initiatives at GameStop.
I’ve been super stoked about Mama Kelli’s start, I think we can start expecting some substantial moves in GameStop’s org structure with Mama Kelli at the helm. Every customer is gonna feel so serviced even boomer Sherman can get a chub.
Josh Krueger, Vice President of Fulfillment – Mr. Krueger, who previously held senior fulfillment roles at Amazon, Walmart, and QVC, has a start date of March 1, 2021. In his new role, Mr. Krueger will oversee the management of e-commerce fulfillment centers.
Josh joined too, hopefully they can actually keep the graphics cards in stock